Important Shipping Notice: Potential Canada Post Service Disruption
What’s Going On?
We want to inform you of a possible disruption to Canada Post services that may affect the delivery of your online orders. The Canadian Union of Postal Workers (CUPW) has issued a strike notice, with potential strike action beginning as early as Friday, May 23rd. This may lead to delivery delays. We are actively monitoring the situation and will share updates as we receive them.
What We're Doing to Help
To avoid delays, we are proactively switching all unfulfilled orders to UPS or Purolator for shipping. Our checkout page is also being updated to reflect this change. You can continue to count on fast and reliable delivery through these carriers.
Please Note the Following Shipping Guidelines:
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A valid street address is required for delivery.
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UPS and Purolator do not deliver to P.O. Boxes.
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APO and FPO addresses are not supported.
Additional Shipping Information:
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Orders Not Yet Shipped: If your order hasn't been picked up by Canada Post yet, it will automatically be rerouted through UPS or Purolator to ensure faster delivery.
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Orders Already Shipped via Canada Post: If your package is already in the Canada Post network, it may face delays during the strike. We understand this may be frustrating and appreciate your patience as we closely monitor the situation.
Our goal is to get your order to you as efficiently as possible. Once Canada Post services resume, we’ll return to using them as our primary shipping provider.
For any questions about your order or shipping options, feel free to reach out to us at info@downtownvapes.ca.
Thank you for your patience and continued support.